GINA HELP ME
HAVING PROBLEMS?
Explanation of site Frequently
Asked Questions
2. FREQUENTLY ASKED QUESTIONS:
• The Image on the Screen is Cut-off OR The image on the screen is too small.
Everyone sets their monitor at a different setting. This website has been set-up for a screen resolution of 800 x 600. To change your screen resolution follow these steps:
If you are running windows:
1) right-click anywhere on your desktop
2) Click on Properties.
3) Click on "Settings" tab
4) Drag the slider right until your resolution is 800 by 600 or greater
5) Click OK.
If on a Mac:
1) Under the Apple menu, under "Control Panels", select "Monitors and Sound"
2) from the list of sizes, select one that is 800 by 600 or greater
3) Click OK.
• What's "Screen Resolution"?
Screen Resolution is how much information you can show on your monitor. This site has been built so that you require at least a resolution of 800 x 600. Changing your resolution is an easy thing to do. Just follow the steps:
If you are running windows:
1) right-click anywhere on your desktop
2) Click on Properties.
3) Click on "Settings" tab
4) Drag the slider right until your resolution is 800 by 600 or greater
5) Click OK.
If on a Mac:
1) Under the Apple menu, under "Control Panels", select "Monitors and Sound"
2) from the list of sizes, select one that is 800 by 600 or greater
3) Click OK.• I can't see the animation on this site?
It is most likely that you have not installed the Flash and Shockwave Plugins. Please follow the link to download these pluggins.
Although we have created most of this site for a Shockwave Player, if you do not wish to install plugin you can still visit the non-flash version of this site.
• I have flash but I still can't see any animation?
Many of the files take from a few seconds to a few minutes to download. It is possible that the file is still downloading. Please be patient.
If after a few minutes you cannot even see a holding page for a game, then it possible that there was a transmission problem over the internet. If you have a dial-up connection, perhaps you received a phone call part way through the transmission which has stopped the download. Possibly there was a jam in the system along the way either from our server or your service provider.
Kindly click 'Refresh' on your browser to try again.
If the problem persists please drop a note to our webmaster.
• What's a plugin?
A plugin is something you add to your browser so that you can experience rich, enhanced or special content that you couldn't otherwise. They are generally small in size and easy to install. All the plugins for this website are free to use and install. From time to time you may need to update the version of your plugin. An example of a plugin is a Shockwave Player which is used to view Macromedia Flash and Director programs.
• How do I install a plugin?
If you require a plugin to view this site, click on the appropriate pluggin link off of the home page of this site. Then follow the step-by-step instructions. You will likely have to restart your computer before the plugin is activated.
•Are plugins safe?
The plugins used on this web site are amongst the most trusted and most downloaded plugins available. Very reputable companies create them. However, third party sites provide plugins and therefore if you experience any problems with the plugins please direct your comments to them.• I'm on a Mac and when I try to play a game, a message comes up that says something about memory. What should I do so that I can play the game?
It could be that you haven't allotted enough memory to your browser. Don't worry, it's not hard to change this. Just follow these steps:
1) Close your browser
2) select your browser application
3) press the "Command" plus the "I" key
4) go to the memory tab and increase the amount of memory you have put towards the application.
5) restart your browser.
• The Video is fuzzy and difficult to see
Although we have provided a few ways to view video, streaming video over the internet is still in its early stages. We have done our best to try and stream video in relatively small files, relatively quickly. As a result the image may not be perfect.
If you have a slow dial-up connection 33.6K or less, it is likely that you will not see a clear image.
Try downloading the video again. If you continue to experience problems please send a note to webmaster• When I try and watch the video I get a message that reads: Net Congestion.
At times the website is extremely busy. You may not be able to download the video at that time, we suggest coming back at a less active time and attempt to download the video then.